Refund Policy

Last updated: 2026-09-18.

All Kucatoo product subscriptions are billed by Kucatoo and share this single refund policy.

Cancellation

You can cancel any subscription at any time, yourself, in the customer portal: go to coder.kucatoo.ai → Settings → Manage billing. Cancellation stops future renewals; access continues until the end of the paid period, and no partial-period refunds are issued by default.

Refunds

If you believe a charge was made in error, contact billing@kucatoo.ai within 14 days of the charge and we will review it case by case.

Failed payments

When a renewal payment fails we retry automatically (Stripe Smart Retries) and notify you by email before access is suspended.